Terms & Conditions

Version: 3.0 (production-ready)

Effective date: [EFFECTIVE DATE]

Provider: [LEGAL ENTITY NAME], registered in [GOVERNING LAW JURISDICTION] under number [COMPANY REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS], trading as [TRADING NAME] ("AeroTech Academy").

Website: https://aerotechacademy.com (or the domain on which the Platform is published)

Contact: [SUPPORT EMAIL]

Related documents: Privacy Policy · Refund Policy · Cookie Policy

Summary of key terms

This summary is for convenience only. It is not part of the agreement. Where it differs from the full Terms, the full Terms apply.

1. Introduction, scope and acceptance

1.1 These Terms and Conditions ("Terms") govern your access to and use of the AeroTech Academy website and web application (together, the "Platform" or the "Services"), and all courses, content, assessments, tools and features made available through it.

1.2 The Platform is operated by [LEGAL ENTITY NAME] ("AeroTech Academy", "we", "us", "our"). References to "you" mean the individual accessing the Platform and, where a purchase has been made by or on behalf of an organisation, that organisation as well.

1.3 By creating an Account, purchasing Course Access, or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these Terms, together with the documents referred to in clause 1.4. At checkout you are required to tick a box confirming your acceptance of these Terms and a separate box confirming your acceptance of the Privacy Policy before payment can proceed. If you do not agree, you must not use the Services.

1.4 The following documents are incorporated into these Terms by reference and form part of your agreement with us:

• (a) the Privacy Policy;
• (b) the Refund Policy;
• (c) the Cookie Policy;
• (d) the Enterprise Licence Terms set out in Schedule 1, where you purchase Enterprise Access; and
• (e) any product description shown to you at the point of purchase.

1.5 Your purchase transaction is additionally governed by the Paddle Buyer Terms and Conditions and the Paddle Refund Policy, which are agreements between you and Paddle rather than between you and us. See clause 12.

1.6 If there is a conflict between these Terms and a document incorporated by reference, these Terms prevail, except that: the Privacy Policy prevails on matters of personal data; the Refund Policy prevails on the mechanics of refunds; and Schedule 1 prevails for Enterprise Customers on matters of seat administration and Enterprise commercial terms.

1.7 Nothing in these Terms limits or excludes any right you have under mandatory consumer protection law that cannot lawfully be limited or excluded. Clause 39.3 explains how this operates.

2. Definitions and interpretation

2.1 In these Terms, the following definitions apply.

Account — the personal user account created by an individual to access the Services.

Administrator — an individual nominated by an Enterprise Customer to manage Seats, invite Authorised Users and access reporting under Schedule 1.

AI Assistant — the AI-powered study-support feature of the Platform, which generates explanations, summaries, translations and answers in response to prompts you submit.

Assessment Content — practice examinations, question banks, model answers, rationales, mark schemes, scoring logic and related material.

Authorised User — an individual permitted by an Enterprise Customer to occupy a Seat.

Aviation Authority — any civil aviation regulator or competent authority, including the Civil Aviation Authority of Israel (CAAI), the European Union Aviation Safety Agency (EASA) and the national aviation authorities of EASA member states, the United States Federal Aviation Administration (FAA), and the UK Civil Aviation Authority.

Consumer — an individual acting wholly or mainly outside their trade, business, craft or profession, as determined under the consumer protection law applicable to that individual.

Content — all material made available through the Platform, including course modules, text, video, images, diagrams, Assessment Content, the Dictionary, and design and interface elements.

Course Access — the perpetual right to access specified Content, as purchased or granted.

Dictionary — the AeroTech Academy aviation terminology dictionary feature.

Enterprise Access and Enterprise Customer — Course Access purchased by an organisation for multiple Authorised Users under Schedule 1, and the organisation making that purchase.

Licence — the limited right to access and use Content granted under clause 7.

Paddle — Paddle.com Market Limited and its affiliates, acting as merchant of record and authorised reseller for transactions on the Platform.

Registered Device — a device associated with your Account for the purpose of the device limit in clause 9.

Seat — a single Authorised User's entitlement to Course Access under an Enterprise Access purchase.

2.2 Headings are for convenience only. "Including", "includes" and "in particular" are without limitation. References to legislation include that legislation as amended, extended or re-enacted. The singular includes the plural and vice versa. References to writing include email and in-Platform messages.

3. Eligibility and legal capacity

3.1 The Services are intended for individuals aged 18 years or over who have the legal capacity to enter into a binding contract.

3.2 An individual aged 16 or 17 may use the Services only where a parent or legal guardian enters into these Terms on that individual's behalf, makes any purchase, and accepts responsibility for that individual's compliance with these Terms.

3.3 The Services are not directed at, and must not be used by, anyone under the age of 16. If we become aware that we hold personal data relating to a person under 16 without a lawful basis, we will delete it in accordance with the Privacy Policy.

3.4 You may not use the Services if you are located in, ordinarily resident in, or acting on behalf of a person located in, a country or territory subject to comprehensive trade sanctions or embargoes applicable to us, or if you appear on any applicable restricted-party, denied-persons or sanctions list. You represent that neither you nor, where applicable, your organisation is subject to such restrictions.

3.5 You are responsible for ensuring that your use of the Services is lawful in your jurisdiction. We make no representation that the Platform or any Content is appropriate or available for use in any particular location.

4. Accounts and registration

4.1 You must create an Account to access the Services. You must provide accurate, current and complete information during registration and keep it up to date.

4.2 One person, one Account. An Account is personal to a single named individual. You may not create an Account on behalf of another person (except under clause 3.2 or Schedule 1), maintain multiple Accounts to circumvent access or purchase limits, or register using a false identity or automated means.

4.3 We may require verification of your identity or email address, and may decline to open, or may close, an Account where verification fails or where we reasonably suspect the information provided is false.

4.4 Closing your Account. There is currently no self-service account-closure page. To close your Account, email [SUPPORT EMAIL]. We will confirm closure and, where you have also asked us to delete your personal data, we will process that request in accordance with clause 35 and the Privacy Policy. Closing your Account ends your Licence and your access to Content; it does not automatically entitle you to a refund. See clause 16 and the Refund Policy.

5. Account security

5.1 You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account, whether or not authorised by you, except to the extent such activity results from our own failure to comply with our security obligations.

5.2 You must use a strong, unique password; not disclose your credentials to any other person; and notify us immediately at [SUPPORT EMAIL] if you know or suspect that your credentials have been compromised or your Account has been accessed without authorisation.

5.3 We may invalidate sessions, force a password reset, or temporarily suspend an Account where we reasonably believe this is necessary to protect the security of the Account, other users or the Platform. Where we do so, we will notify you as soon as reasonably practicable unless prevented by law or by legitimate security considerations.

5.4 We authenticate users and validate entitlements server-side. Any attempt to interfere with, bypass, spoof or replay authentication tokens, entitlement checks, licence validation, device registration or session controls is a serious breach of these Terms and may constitute a criminal offence under applicable computer-misuse legislation.

6. The Services

6.1 The Platform currently offers: structured digital courses; practice examinations and a question bank; the Dictionary; progress tracking; a permanently free introductory course (Aircraft Maintenance Essentials); paid programmes purchased individually or as Enterprise Seats; and the AI Assistant. We do not currently offer downloadable files, printable PDFs, user-created flashcards, notes, forums or comment features.

6.2 We do not issue certificates, badges or statements of completion. See clause 26 on the regulatory status of any Content.

6.3 We may add, modify, improve, re-version, re-sequence or withdraw Content and features. Clause 31 governs material changes.

7. Licence to access Content

7.1 Grant. Subject to your compliance with these Terms and payment of all applicable charges, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Content you have purchased or been granted access to, for your own personal, non-commercial educational purposes, on your Registered Devices, for as long as your Course Access remains active under clause 8.

7.2 No transfer of ownership. Content is licensed, not sold and not supplied on any downloadable or tangible medium. No title, ownership or intellectual property right in any Content passes to you at any time.

7.3 Permitted use. Within the scope of clause 7.1 you may stream and view Content on-screen and take your own personal study notes outside the Platform. You must not remove, obscure or circumvent any copyright, watermark, attribution or identification notice.

7.4 Prohibited use. You may not, and may not permit any other person to: reproduce, republish, distribute, transmit, broadcast, display, perform, sell, resell, rent, lease, lend, sublicense, share, or otherwise make Content available to any third party; use Content for classroom, group, institutional, commercial or training-delivery purposes; or use Content to create, train, fine-tune, evaluate or benchmark any machine learning model, dataset or artificial intelligence system. Clause 20 sets out further restrictions.

7.5 Enterprise Access. Where Content is accessed under Enterprise Access, the licence in clause 7.1 is granted to each Authorised User individually and is subject to Schedule 1. The Enterprise Customer does not itself receive a right to reproduce, host, deliver or sublicense Content.

7.6 Revocation. The Licence terminates automatically on closure or termination of your Account, or on suspension for breach under clause 25. On termination you must cease all use of the Content, save where retention is required by law.

8. Course Access: pricing model, delivery and availability

8.1 Delivery. Course Access is delivered digitally and is normally activated immediately, or within a short period, after the transaction is confirmed by Paddle. Delivery is complete when Course Access is enabled on your Account. Nothing is shipped and no physical medium is supplied.

8.2 Pricing model. Every product we currently sell is a single, one-off payment in US dollars that grants perpetual access to the corresponding Content for as long as we continue to make that Content commercially available on the Platform — there is no subscription, recurring charge, auto-renewal or fixed expiry date. This includes the paid Foundation, Airframe, Certification and Enterprise/bundle programmes, priced at the amounts shown on the pricing page (currently $399, $599, $599 and $899 respectively, or the equivalent shown at checkout), and Aircraft Maintenance Essentials, which is permanently free and requires no payment. If we introduce a different pricing model (for example a subscription) in future, we will update these Terms before offering it and clause 14 will apply.

8.3 Content updates. Regulatory syllabi, aviation standards and examination formats change. We aim to keep Content current but do not warrant that any Content reflects the most recent version of any syllabus, regulation, manufacturer document or examination specification at any given time. Where we materially update a course you hold active access to, we will make the updated version available to you at no additional charge.

8.4 Content withdrawal. If we withdraw Content that forms a material part of a course to which you hold active access, and we do not provide a substantially equivalent replacement, you may request a refund under the Refund Policy.

8.5 Availability. We aim to make the Platform available continuously, but we do not guarantee uninterrupted or error-free operation. Access may be interrupted for scheduled maintenance (which we will try to announce in advance), emergency maintenance, third-party infrastructure failure, or events under clause 30. We do not commit to any service level unless expressly agreed in writing under Schedule 1.

9. Device limits

9.1 To protect Content against unauthorised copying and credential sharing, access is limited to 4 Registered Devices per Account.

9.2 A device is registered automatically the first time you sign in from it. Where you already have 4 Registered Devices and sign in from a new one, access from the new device may be refused.

9.3 There is currently no self-service page for removing or resetting Registered Devices. To request a reset — for example following the loss, theft, replacement or repair of a device — contact [SUPPORT EMAIL]. We will grant reasonable requests.

9.4 To operate this limit we process technical information about the devices used to access your Account, including a device identifier, browser and operating-system characteristics, IP address and session timestamps. This processing, our lawful basis for it, and your rights in relation to it are explained in the Privacy Policy.

9.5 The device limit is a technical measure, not a licence expansion. Registering a device does not entitle any person other than you to use the Account.

10. Account sharing and credential sharing

10.1 Accounts are strictly personal. You must not share, sell, rent, transfer, publish or otherwise make available your credentials, session tokens, access links or Account to any other person, and must not access the Services using credentials belonging to another person.

10.2 We may investigate suspected sharing using indicators including the number and diversity of Registered Devices, the geographic spread of sign-in locations, and anomalous usage volumes.

10.3 Where we reasonably conclude that sharing has occurred, we may take any action set out in clause 25, including requiring re-authentication, suspending the Account, terminating the Licence without refund, and, for Enterprise Customers, invoicing for the additional Seats that should have been purchased.

10.4 Before terminating access on grounds of sharing, we will normally notify you and give you a reasonable opportunity to explain, unless immediate action is necessary to prevent ongoing or serious harm.

11. Pricing, currencies and taxes

11.1 All products are priced and sold in US dollars. Prices are displayed on the pricing page and at checkout. The price payable is the price displayed at the time you complete your transaction.

11.2 Where your payment method is denominated in a different currency, your bank or card issuer may apply its own conversion rate and fees, over which we have no control.

11.3 Taxes. Displayed prices are stated as inclusive or exclusive of VAT, GST, sales tax or equivalent indirect taxes as indicated at checkout. As merchant of record, Paddle calculates, collects and remits applicable transaction taxes based on the tax jurisdiction of the transaction and the information you provide. You are responsible for providing accurate location and, where applicable, business tax registration details. If you provide inaccurate details, you are responsible for any resulting tax liability.

11.4 Business customers. Where you provide a valid VAT or tax registration number, reverse-charge or exemption treatment may be applied by Paddle where the applicable rules permit. Requests relating to tax exemption certificates are handled by Paddle.

11.5 Price changes. We may change prices at any time. Price changes do not affect transactions already completed.

11.6 Errors. Prices and product descriptions are published in good faith. If an obvious pricing or description error occurs, we or Paddle may cancel the affected transaction and issue a full refund. We will not be obliged to supply Content at an incorrect price where the error was reasonably obvious to you.

12. Purchases, contract formation and Paddle as merchant of record

12.1 Paddle is the seller of record. Our order process and payment services are provided by Paddle.com Market Limited, which acts as the merchant of record and authorised reseller for all purchases made through the Platform. This means that, for your transaction:

• (a) Paddle — not AeroTech Academy — is the seller and the party contracting with you for the sale;
• (b) Paddle is responsible for processing payment, calculating and remitting transaction taxes, issuing invoices and receipts, and administering refunds and payment disputes; and
• (c) AeroTech Academy is the supplier and licensor of the Content, and is responsible for supplying and supporting the Services under these Terms.

12.2 Two agreements. Your purchase therefore creates two related relationships: a purchase contract between you and Paddle, governed by the Paddle Buyer Terms and Conditions (https://www.paddle.com/legal/buyer-terms) and the Paddle Refund Policy (https://www.paddle.com/legal/refund-policy); and a licence and service relationship between you and AeroTech Academy, governed by these Terms. You should read the Paddle terms before purchasing.

12.3 Contract formation. Product listings on the Platform are an invitation to treat, not an offer. Your submission of an order at checkout is an offer. The contract is concluded when the transaction is confirmed by Paddle and Course Access is activated on your Account. You will receive an order confirmation and receipt from Paddle, and access confirmation from us.

12.4 Order errors. Before completing a transaction you can review your order details at checkout. If you believe an order was placed in error, contact [SUPPORT EMAIL] and Paddle buyer support at https://paddle.net as soon as possible.

12.5 Buyer support routing. For questions about charges, invoices, receipts, tax, payment methods and refunds, contact Paddle. For questions about Content, access, technical issues, device limits, Accounts and Enterprise administration, contact us at [SUPPORT EMAIL]. We will help you reach the right party if you contact the wrong one.

12.6 Authority to charge. By completing a transaction you confirm that you are authorised to use the payment method presented and that the payment details you provide are accurate.

12.7 We do not receive or store your full payment card details. Payment credentials are handled by Paddle and its payment partners.

13. Coupons and promotions

13.1 Coupons, discount codes and promotional offers may be made available at checkout at our discretion, have no cash value, are non-transferable unless expressly stated, cannot be exchanged for cash or credit, and cannot be applied retrospectively to completed transactions.

13.2 Each coupon is subject to its own stated conditions, including validity period, eligible products, minimum spend, single-use restrictions and limits on combination with other offers. Where conditions conflict, the conditions stated on the coupon prevail.

13.3 We may withdraw, suspend, modify or invalidate any coupon or promotion at any time, including where we reasonably suspect misuse. Misuse includes generating, guessing, scraping, publishing, reselling or bulk-distributing codes, and creating multiple Accounts to reuse a single-use code.

13.4 Free course. Aircraft Maintenance Essentials is a permanently free introductory course. It is not a time-limited trial and does not automatically convert into, or require you to take, any paid plan.

13.5 Affiliate or referral programmes. We do not currently operate an affiliate or referral programme. If we launch one in future, participation will be governed by separate programme terms, published before the programme goes live, and this clause will be updated accordingly.

14. Subscriptions and recurring payments

14.1 We do not currently sell any subscription, membership or other recurring-payment product. All Course Access is sold as described in clause 8.2.

14.2 This clause is reserved. If we introduce a Subscription in future, we will amend these Terms before offering it to set out renewal, cancellation, renewal-reminder and price-change terms consistent with applicable law, and will not apply auto-renewal to any purchase made before that change.

15. Statutory cancellation and withdrawal rights

15.1 This clause explains cancellation rights that apply to Consumers by law. It is supplemented by the Refund Policy, which explains the process and also describes discretionary refunds we may offer beyond your legal rights.

15.2 Consumers in the European Union, the European Economic Area and the United Kingdom. You have 14 days from the conclusion of the contract to withdraw from a distance contract for digital content without giving a reason, and to receive a full refund. Checkout does not currently ask you to waive this right or to consent separately to immediate supply, so this withdrawal right is not lost by early access to Content and applies in full for the entire 14-day period regardless of when you start using the Content.

15.3 Consumers in Israel. The Consumer Protection Law, 5741-1981 and regulations made under it grant cancellation rights for distance sales. Certain categories of digital content and information — including information as defined in the Computers Law, 5755-1995 that has been supplied or made accessible — are excluded from those cancellation rights. Where a right of cancellation does apply, we or Paddle will honour it, and any cancellation fee will not exceed the statutory cap.

15.4 Consumers elsewhere. Where the law of your country of residence grants you cancellation, withdrawal or refund rights, those rights apply and are not affected by these Terms or by the Refund Policy.

15.5 Business and Enterprise purchases. Statutory consumer withdrawal rights do not apply to purchases made in the course of a trade, business, craft or profession, including Enterprise Access. Enterprise refund terms are set out in Schedule 1 and in the Refund Policy.

15.6 How to exercise. Because Paddle is the merchant of record, cancellation and refund requests are submitted to Paddle at https://paddle.net. You may also contact us at [SUPPORT EMAIL] and we will pass the request on and confirm your entitlement to Paddle. No particular form is required to withdraw; a clear statement is sufficient.

16. Refunds

16.1 Refunds are governed by the Refund Policy, which forms part of these Terms, and are administered by Paddle in accordance with the Paddle Refund Policy.

16.2 In outline: statutory refund rights described in clause 15 are always honoured; beyond those rights, we operate a discretionary refund window described in the Refund Policy, assessed manually and taking into account how much of the relevant Content has been accessed; and certain items are non-refundable. Full details, including the treatment of partial refunds, faulty content, Enterprise purchases and refund abuse, are in the Refund Policy.

16.3 Where a refund is issued, your Licence and Course Access terminate immediately on the refund being processed, and clause 7.6 applies.

16.4 The amount refunded may differ from the amount originally paid because of recalculated taxes, currency fluctuations between the date of purchase and the date of refund, or payment-method conversion charges. These variations arise from the payment and tax systems and are not within our control.

17. Chargebacks and payment disputes

17.1 If you believe a charge is incorrect, please contact Paddle buyer support, or us at [SUPPORT EMAIL], before raising a dispute with your bank or card issuer. Most issues are resolved quickly and directly.

17.2 A chargeback raised without first attempting resolution, in respect of Content that has been substantially accessed, or in circumstances where a refund has already been offered or issued, may be treated as a breach of these Terms.

17.3 Where a chargeback is raised against a transaction on your Account, we may suspend the Account and the associated Licence pending resolution of the dispute, and may terminate access if the dispute is resolved against you and the amount remains unpaid. We may decline to reinstate access until the disputed amount, together with any chargeback fee properly incurred, has been settled.

17.4 We may share transaction and usage records with Paddle, payment providers and card schemes to the extent necessary to respond to a dispute or investigate fraud. This is explained in the Privacy Policy.

17.5 Nothing in this clause limits your right to raise a genuine dispute in respect of an unauthorised, fraudulent or incorrect transaction.

18. Intellectual property

18.1 Ownership. All intellectual property rights in the Platform and the Content — including copyright, database rights, design rights, trade marks, trade secrets and know-how — are owned by or licensed to AeroTech Academy. All rights not expressly granted in clause 7 are reserved.

18.2 Original works. Our courses, question banks, rationales and Dictionary entries are original works created, curated, structured and edited by us. The selection, arrangement and presentation of material are themselves protected, independently of any underlying facts, standards or regulatory syllabi.

18.3 Third-party and regulatory material. Regulatory texts, airworthiness standards, syllabus structures, manufacturer documentation and similar material remain the property of their respective owners and are used, referenced or summarised for educational purposes only. We do not grant you any right in such material, and reference to it does not imply endorsement, affiliation or approval by its owner or by any Aviation Authority.

18.4 Trade marks. AeroTech Academy, our logos and our product names are our trade marks. You may not use them without our prior written consent, except for fair descriptive reference. Third-party marks, including those of any Aviation Authority, aircraft manufacturer or airline appearing on the Platform, belong to their owners and are used descriptively only; their appearance does not indicate any partnership, sponsorship, approval or endorsement.

18.5 Copyright complaints. If you believe Content infringes your rights, contact [SUPPORT EMAIL] with details of the work, the location of the material, your contact details, and a statement of your good-faith belief. We operate a notice-and-takedown process and, where appropriate, a repeat-infringer policy.

18.6 Content protection and enforcement. Assessment Content and lesson pages display a visible watermark unique to your Account (showing your email address and a timestamp), and copying, cutting and the right-click context menu are disabled within lesson, quiz and workshop pages. Unauthorised copying, distribution or publication of Content is copyright infringement, and we pursue it through takedown notices to hosts, platforms and search engines, and through civil and, where appropriate, criminal proceedings.

19. User content and feedback

19.1 User Content. The Platform allows you to submit limited material: prompts and inputs to the AI Assistant, feedback on individual lessons, and messages you send to our support team. You retain ownership of that material and grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt and display it to the extent necessary to operate, secure, support and improve the Services.

19.2 You are responsible for your User Content and represent that you have the rights necessary to submit it and that it does not infringe any third-party right or applicable law. You must not submit material that is unlawful, defamatory, discriminatory, harassing, obscene or malicious, or that contains confidential information belonging to an employer, operator or third party, including maintenance records, airworthiness data, incident information or personal data of others.

19.3 We may remove, restrict or refuse User Content that breaches these Terms or that we reasonably consider harmful, and may retain records as required for security, legal or dispute purposes.

19.4 Feedback. If you send us suggestions, ideas or feedback about the Services, we may use them without restriction, obligation or compensation. This does not affect your rights in any pre-existing intellectual property you separately own.

20. Acceptable use and prohibited conduct

20.1 You must use the Services lawfully, honestly and in accordance with these Terms.

20.2 Content protection. You must not:

• (a) record, screen-record, screen-capture, screenshot, film, photograph, stream, mirror, cast or otherwise capture any Content, whether for personal use or otherwise, except for a reasonable number of screenshots of individual pages for your own private study notes;
• (b) attempt to download, rip, extract, cache or store Content by any means;
• (c) remove, obscure, alter or circumvent any watermark, copyright notice, access control or entitlement check;
• (d) republish, upload, mirror or make Content available on any website, cloud drive, file-sharing service, messaging group, social network, learning platform or repository;
• (e) sell, resell, licence, sublicense, rent, lease, distribute, bundle or otherwise commercialise Content or access to it, including through study-group arrangements, paid tutoring using our materials, or shared credentials; or
• (f) use Content to develop, deliver or support a competing product or training service.

20.3 Technical restrictions. You must not:

• (a) reverse engineer, decompile, disassemble or attempt to derive the source code, structure, algorithms, scoring logic or question-selection logic of the Platform, except to the extent such restriction is prohibited by applicable law;
• (b) use any robot, spider, crawler, scraper, headless browser, automation framework or other automated means to access, index, harvest, extract or copy the Platform or Content, including systematic extraction of question banks or Dictionary entries;
• (c) probe, scan or test the vulnerability of the Platform, or breach or circumvent any authentication, authorisation, rate-limiting, entitlement or security measure;
• (d) interfere with the operation of the Platform, including by introducing malware, launching denial-of-service attacks, or imposing an unreasonable load on our infrastructure;
• (e) access the Platform through any interface other than those we provide, or build, publish or distribute any application, extension, script or tool that interacts with the Platform without our prior written consent; or
• (f) use the Platform, Content or User Content to train, fine-tune, evaluate, ground or augment any artificial intelligence or machine learning model, or to construct any dataset, index or embedding derived from Content.

20.4 Conduct. You must not impersonate any person, harass, abuse or threaten other users or our staff, misrepresent your affiliation with any Aviation Authority, employer or organisation, or use the Services to send unsolicited commercial communications.

20.5 Reporting. Please report suspected infringement, credential sharing, security vulnerabilities or misuse to [SUPPORT EMAIL]. We welcome good-faith security reports and will not pursue action against researchers who report vulnerabilities responsibly and do not access, modify or exfiltrate other users' data.

21. Academic integrity and examination security

21.1 Our Assessment Content exists to help you learn and to help you gauge your readiness. Its value depends on its integrity.

21.2 You must not:

• (a) record, transcribe, memorise for redistribution, photograph, screenshot or otherwise capture practice examination questions, answer options, rationales or mark schemes for the purpose of disclosure to any third party;
• (b) publish, post, share, sell, trade or otherwise disclose Assessment Content, in whole or in part, including in exam-dump repositories, question banks, messaging groups, forums, social media or study-material marketplaces;
• (c) compile, aggregate or systematically extract Assessment Content, whether manually or by automated means;
• (d) use another person to complete assessments on your behalf, or complete assessments on behalf of another person; or
• (e) manipulate, falsify or misrepresent progress data, scores, attempt counts or completion records.

21.3 Real examinations. You must not use any AeroTech Academy material, feature or communication channel in a manner that breaches the rules of any real examination administered by an Aviation Authority or approved training organisation. You must not upload, request, share or seek confirmation of live examination questions from any real examination. If we identify such material on the Platform, we will remove it, may report the matter to the relevant body, and may terminate the Account involved.

21.4 Consequences. Breach of this clause 21 is a material breach. In addition to the measures in clause 25, we may void affected results and completion records, and may notify an Enterprise Customer where the breach concerns an Authorised User occupying one of its Seats.

21.5 Integrity monitoring. We monitor the number and diversity of your Registered Devices, the geographic spread of your sign-ins, and anomalous usage volumes, and we apply the per-user visible watermarking described in clause 18.6 to Assessment Content. Any decision to suspend or terminate access on integrity grounds is reviewed by a member of our staff before it takes effect; see clause 25.5.

22. Educational content and the Dictionary

22.1 The Dictionary and all course material are educational aids. They are simplified, generalised and, in places, deliberately illustrative. They are not maintenance instructions, not approved data, and not a substitute for the approved technical documentation applicable to any aircraft, engine, component or task.

22.2 You must never rely on any AeroTech Academy material when performing, certifying, releasing or supervising work on an aircraft or aeronautical product. Maintenance must be carried out only in accordance with the applicable approved maintenance data, the operator's or maintenance organisation's approved procedures, and the requirements of the relevant Aviation Authority.

22.3 The Dictionary provides general definitions of terminology. Terms may carry different or narrower meanings in specific regulatory contexts, manufacturer documentation or organisational procedures. The regulatory or manufacturer definition always prevails.

22.4 We take reasonable care in preparing Content, and we correct errors reported to us at [SUPPORT EMAIL]. However, we do not warrant that Content is complete, accurate, current or free from error. Clause 27 applies.

23. The AI Assistant

23.1 The Platform includes an AI Assistant that generates explanations, summaries, translations and answers in response to prompts you submit, using a third-party AI provider identified in the Privacy Policy.

23.2 AI output is generated automatically and may be wrong. It may be inaccurate, incomplete, outdated, misleading, internally inconsistent or entirely fabricated, including where it appears confident, cites sources, or references regulations, part numbers, limits, tolerances or procedures. AI output is not reviewed by us before it reaches you.

23.3 AI output is provided for study support only. It is not technical advice, not approved data, not regulatory guidance, and must never be relied on when performing or certifying maintenance, interpreting a regulation, or making any safety-related decision. Clause 22.2 applies with equal force to AI output.

23.4 Your inputs. Do not submit to the AI Assistant any confidential, proprietary or safety-sensitive information, any personal data relating to other people, or any material belonging to an employer, operator or maintenance organisation. Your prompts and the resulting output are transmitted to and processed by a third-party AI provider on our behalf; that provider and the safeguards applied are identified in the Privacy Policy.

23.5 We do not use your prompts to train third-party foundation models. We may use aggregated or de-identified interaction data to evaluate and improve our own Services, as described in the Privacy Policy.

23.6 The AI Assistant may be rate-limited, changed, suspended or withdrawn. It is provided as a supplementary feature; where it is unavailable, this does not of itself constitute a failure to supply the Content you purchased.

23.7 Clause 20.3(f) prohibits the use of the Platform, Content or AI output to train or develop any competing model or system.

24. Third-party services and links

24.1 The Platform integrates third-party services, including Paddle for payments, Supabase for authentication and data infrastructure, and the AI provider identified in the Privacy Policy.

24.2 The Platform may contain links to third-party websites, including Aviation Authority publications and reference material. Those sites are not under our control. We provide links for convenience and do not endorse, and are not responsible for, their content, accuracy, availability, security or privacy practices.

24.3 Your use of a third-party service is governed by that provider's own terms and privacy policy.

25. Monitoring, enforcement, suspension and termination

25.1 We may monitor use of the Platform to the extent necessary to operate it securely, enforce these Terms, protect Content, prevent fraud and comply with law. The nature and legal basis of this monitoring are described in the Privacy Policy.

25.2 Graduated response. Where we identify a breach, we will normally take the least intrusive action reasonably capable of addressing it. Depending on the seriousness, persistence and impact of the breach, we may issue a warning; remove or restrict specific User Content; require re-authentication or a password reset; restrict or disable specific features; suspend the Account temporarily; terminate the Licence and the Account; void completion records; and pursue legal remedies.

25.3 Immediate suspension. We may suspend or terminate immediately and without prior warning where we reasonably believe this is necessary because of a serious security risk; large-scale or commercial infringement of Content; fraudulent payment activity; a legal or regulatory obligation; or conduct that presents a risk to another person.

25.4 Refunds on termination. If we terminate for your material breach, no refund is due, and this is without prejudice to our other rights. If we terminate for reasons unrelated to your breach — for example, because we withdraw a product or cease operating — we will offer a refund in accordance with the Refund Policy.

25.5 Fairness and review. Decisions to suspend or terminate an Account are made or confirmed by a member of our staff, and are not taken solely by automated means. Automated systems may flag activity for review, but a human reviews the evidence before enforcement action affecting your access takes effect. We will tell you the reason for the action unless we are legally prevented from doing so or disclosure would compromise a security or fraud investigation, and you may appeal by emailing [SUPPORT EMAIL]. We will consider appeals in good faith and respond within a reasonable time, normally within 10 business days.

25.6 Effect of termination. On termination the Licence ends and access to Content ceases, and clauses which by their nature should survive — including clauses 2, 7.2, 7.6, 17, 18, 19, 20, 26, 27, 29, 30, 34, 36, 38, 39 and 40 — continue in force.

26. Aviation Training Disclaimer

This clause is fundamental to your agreement with us. Please read it carefully.

26.1 AeroTech Academy is an independent commercial provider of self-study educational material. It is not an aviation authority, a regulator, or a government body of any kind.

26.2 We are not an approved, certificated or recognised maintenance training organisation. Without limitation, we are not approved under EASA Part-147, not certificated as an FAA Part 147 Aviation Maintenance Technician School, not approved by the CAAI, and not approved or accredited by any other Aviation Authority, unless and to the extent that we expressly state otherwise in writing on the relevant product page and identify the approval reference.

26.3 We do not issue licences, certificates of recognition, type ratings, authorisations, approvals, credit or completion certificates of any kind. Aircraft maintenance licences, ratings and certifications are issued only by the relevant Aviation Authority, or by an organisation formally approved by that Authority, in accordance with its own requirements and procedures.

26.4 Completion of any AeroTech Academy course does not:

• (a) satisfy, replace, shorten or count towards any regulatory training requirement;
• (b) confer examination credit, exemption or recognition with EASA, the CAAI, the FAA, the UK CAA or any other Aviation Authority;
• (c) satisfy any practical, on-the-job or documented-experience requirement;
• (d) entitle you to sit any official examination, or to be admitted to any examination centre; or
• (e) entitle you to apply for, or be granted, any licence, rating or authorisation.

26.5 No substitute for practical training. Our Content is theoretical and delivered online. It does not provide, replace or simulate practical training, hands-on experience, workshop instruction, task supervision, assessment of competence, or the experience requirements imposed by any Aviation Authority.

26.6 No guarantee of examination success. We make no representation, warranty or guarantee that using the Services will result in passing any examination, obtaining any licence, securing any employment, or achieving any particular score, outcome or career progression. Practice exam results are indicative only and do not predict real examination performance. Testimonials, pass-rate statistics and case studies describe individual experiences and are not a promise of results.

26.7 Your responsibility to verify requirements. Licensing requirements differ between authorities and change over time. You are solely responsible for verifying the current requirements, syllabus, eligibility criteria, examination arrangements and application process directly with the relevant Aviation Authority before relying on any Content or making any decision, payment or career commitment. We are not responsible for any decision you take in reliance on Content without such verification.

26.8 Not approved data. No Content constitutes approved maintenance data, an approved procedure, a manufacturer instruction, a regulatory interpretation, or airworthiness advice. Clauses 22.2 and 23.3 apply.

26.9 No professional relationship. Nothing in the Services creates any advisory, professional, instructional supervision, mentoring or fiduciary relationship between you and us. We do not give regulatory, legal, engineering, safety or career advice.

26.10 Safety-critical work. You must not use the Services as a basis for performing, directing, supervising, inspecting, certifying or releasing any work on any aircraft, engine, propeller, component or aeronautical product. Doing so may endanger life. To the fullest extent permitted by law, we exclude all liability for any use of the Services in connection with actual maintenance activity, and you indemnify us in respect of it under clause 29.

27. Disclaimer of warranties

27.1 Subject to clause 27.3 and clause 28, the Services and all Content are provided "as is" and "as available".

27.2 To the fullest extent permitted by law, we exclude all representations, warranties, conditions and terms not expressly set out in these Terms, whether implied by statute, common law or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or that the Services will be uninterrupted, secure, error-free, or that defects will be corrected.

27.3 Nothing in this clause 27 affects the statutory rights of Consumers described in clause 28, or any liability that cannot lawfully be excluded.

28. Consumer statutory rights

28.1 If you are a Consumer, you have legal rights in relation to digital content that is faulty, not as described, or not supplied with reasonable skill and care. These rights are not affected by these Terms.

28.2 For Consumers in the European Union and the European Economic Area, Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, as implemented in your country, provides remedies where digital content does not conform to the contract, which may include bringing the content into conformity, a proportionate price reduction, or termination with a refund.

28.3 For Consumers in the United Kingdom, the Consumer Rights Act 2015 provides that digital content must be of satisfactory quality, fit for purpose and as described, with remedies including repair or replacement and, where those are not possible or fail, a price reduction or refund.

28.4 If Content does not conform, please contact [SUPPORT EMAIL] first. We will investigate promptly and, where the issue is confirmed, correct it or arrange an appropriate remedy with Paddle. Advice about your statutory rights is available from your local consumer advice body; see clause 36.

29. Limitation of liability and indemnity

29.1 Liability we never exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; or any liability that cannot lawfully be excluded or limited under the law applicable to you, including under mandatory consumer protection or product liability law.

29.2 Excluded losses. Subject to clause 29.1, we are not liable, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise, for:

• (a) loss of profit, revenue, business, contracts, opportunity, anticipated savings or goodwill;
• (b) failure to pass any examination, obtain any licence, rating, authorisation or employment, or achieve any career outcome;
• (c) examination fees, application fees, travel, accommodation, lost wages, retraining costs or other expenditure incurred in connection with any examination or licensing process;
• (d) any loss arising from reliance on Content, AI output or Assessment Content in the performance, supervision, inspection or certification of maintenance work, or any resulting damage, injury, regulatory sanction or liability;
• (e) loss or corruption of data, save to the extent caused by our failure to comply with our data-security obligations;
• (f) any act or omission of Paddle, Supabase or any other third-party provider, save to the extent we are liable at law for our own selection or instruction of them; or
• (g) any indirect, special or consequential loss.

29.3 Cap. Subject to clauses 29.1 and 29.4, our total aggregate liability arising out of or in connection with these Terms, the Services and the Content, in any 12-month period, is limited to the greater of the total amount you paid for Course Access in the 12 months immediately preceding the event giving rise to the claim, and USD 100.

29.4 Consumers. If you are a Consumer, clauses 29.2 and 29.3 apply only to the extent permitted by the consumer protection law applicable to you. Where such law does not permit a limitation or exclusion, or requires a higher cap, that law prevails. We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill; we are not responsible for loss or damage that is not foreseeable.

29.5 Business users. If you are not a Consumer, clauses 29.2 and 29.3 apply in full and you acknowledge that the allocation of risk they reflect is reasonable given the price paid and the nature of the Services.

29.6 Basis of the bargain. The limitations in this clause 29 reflect the price of the Services and the fact that the Services are educational and self-directed, and they apply even if a limited remedy fails of its essential purpose.

29.7 Indemnity — business users. If you are not a Consumer, you will indemnify and hold harmless AeroTech Academy, its officers, employees and contractors against all claims, liabilities, losses, damages, fines and reasonable costs (including legal costs) arising out of or in connection with your breach of these Terms, in particular clauses 7, 10, 18, 20 and 21; your User Content; any use of the Services in connection with actual maintenance, certification or release of an aeronautical product; and your violation of any law or third-party right.

29.8 Indemnity — Consumers. If you are a Consumer, you are responsible for losses we suffer that are caused by your deliberate breach of these Terms, your fraud, or your negligence, to the extent those losses are a foreseeable result of your act or omission. Clause 29.7 does not apply to you.

29.9 We will notify you promptly of any claim to which an indemnity may apply, will not settle it without your consent (not to be unreasonably withheld), and will give you reasonable assistance at your cost.

30. Force majeure

30.1 We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including acts of God; natural disaster; fire; flood; epidemic or pandemic; war, armed conflict, hostilities, terrorism, civil unrest, or the mobilisation of personnel; government action, sanction, embargo, court order or regulatory intervention; strike or labour dispute; failure of utilities, telecommunications or internet infrastructure; cyber-attack; and failure or suspension of a critical third-party service, including cloud hosting, authentication or payment infrastructure.

30.2 We will notify you of a force majeure event that materially affects the Services, and will use reasonable endeavours to resume performance.

30.3 If a force majeure event prevents access to Content you have paid for and continues for more than 30 consecutive days, either party may terminate the affected Course Access, and we will refund it in accordance with the Refund Policy.

31. Changes to the Services and to these Terms

31.1 We may modify, update, add to, restrict or discontinue any part of the Services. We may do so to reflect changes in regulation or syllabus, improve or maintain the Platform, address security, or for legitimate commercial reasons.

31.2 We will not make a change that materially reduces the core functionality or substantive coverage of a course you hold active access to, unless the change is necessary for legal, regulatory or security reasons; we give you reasonable advance notice; and, where the change materially disadvantages you, you may terminate the affected Course Access and receive a refund in accordance with the Refund Policy.

31.3 Clause 31.2 does not apply to corrections, error fixes, syllabus updates, or the replacement of Content with substantially equivalent updated Content.

31.4 We may update these Terms from time to time. For changes that materially affect your rights or obligations, we will give you reasonable advance notice by email or by in-Platform notice before the change takes effect. Changes apply prospectively: the terms in force at the time of a purchase govern that purchase, except where a change is required by law or is necessary for security, in which case it applies from the date stated. If you do not accept a material change, you may close your Account before the change takes effect; continued use after the effective date constitutes acceptance.

32. Communications and notices

32.1 We will send service communications — including transaction confirmations, security alerts, changes to these Terms and enforcement notices — to the email address on your Account. You must keep it current. These are not marketing messages and you cannot opt out of them while you hold an Account.

32.2 Marketing communications, if any, are sent only in accordance with the Privacy Policy and applicable law, and you may unsubscribe at any time.

32.3 Notices to us must be sent to [SUPPORT EMAIL] and, for formal legal notices, also by post to [REGISTERED ADDRESS].

32.4 Notices are deemed received: if by email, on the day of transmission, or the next business day if sent outside business hours; if by post, 5 business days after posting.

33. Privacy and data protection

33.1 Our collection and use of personal data is described in the Privacy Policy, which explains what we collect, why, on what legal basis, who we share it with, how long we keep it, and what rights you have.

33.2 How to exercise your rights. There is no self-service data export or deletion tool. To exercise any right available to you under applicable data protection law — including access, correction, deletion, restriction, objection or portability — email [PRIVACY EMAIL]. We verify your identity and respond within one month, as required by applicable law (extendable by a further two months for complex requests, with notice to you).

33.3 Where an Enterprise Customer purchases Seats, the allocation of data protection roles and responsibilities between us and the Enterprise Customer is set out in Schedule 1 and in the Privacy Policy.

33.4 Cookies and similar technologies are described in the Cookie Policy.

34. Complaints and dispute resolution

34.1 We aim to resolve problems quickly. Please contact [SUPPORT EMAIL] with a description of the issue, your Account email and any relevant order reference. If you are not satisfied with the response, you may ask for the matter to be reviewed by a senior member of our team.

34.2 Complaints about charges, invoices or refunds should also be raised with Paddle as merchant of record.

34.3 We will try to resolve any dispute informally and in good faith. Please contact us before commencing proceedings.

34.4 Consumers in the EU and EEA. The European Commission's Online Dispute Resolution platform ceased to operate on 20 July 2025 and is no longer available. If you are a Consumer resident in the EU or EEA, you may seek assistance from the European Consumer Centre in your country of residence, from a national alternative dispute resolution body notified to the European Commission, or from your national consumer protection authority.

34.5 Consumers in the United Kingdom. You may seek advice from Citizens Advice or the relevant Trading Standards service.

34.6 Consumers in Israel. You may contact the Consumer Protection and Fair Trade Authority.

34.7 Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief, or, in the case of a Consumer, from bringing proceedings in the courts of their country of residence where the law allows.

35. Assignment and subcontracting

35.1 You may not assign, transfer, charge or otherwise deal with your rights or obligations under these Terms, or transfer your Account or Licence, without our prior written consent.

35.2 We may assign or transfer our rights and obligations to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets, provided this does not reduce your rights. We will notify you of any such transfer. If you are a Consumer and the transfer materially disadvantages you, you may terminate your Account.

35.3 We may engage subcontractors and service providers to perform our obligations. We remain responsible to you for their performance of those obligations.

36. General

36.1 Entire agreement. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and us in relation to the Services, and supersede all prior discussions, representations and understandings. Nothing in this clause limits liability for fraudulent misrepresentation, or affects the rights of a Consumer.

36.2 Severability. If any provision is found to be invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or, if that is not possible, severed. The remainder of these Terms continues in full force.

36.3 No waiver. A failure or delay in exercising a right is not a waiver of it, and a single or partial exercise does not prevent further exercise.

36.4 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

36.5 Third-party rights. Except as expressly stated, a person who is not a party to these Terms has no right to enforce any of its provisions. Paddle may enforce clause 12 to the extent it confers rights on Paddle.

36.6 Cumulative remedies. Our rights and remedies are cumulative and not exclusive of any rights or remedies provided by law.

37. Language

37.1 These Terms are drafted in English. Any translation is provided for convenience only. In the event of any inconsistency, the English version prevails, except where the law applicable to a Consumer requires otherwise.

38. Governing law and jurisdiction

38.1 Governing law. These Terms, their subject matter and their formation, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of [GOVERNING LAW JURISDICTION], excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

38.2 Jurisdiction. Subject to clause 38.3, the courts of [GOVERNING LAW JURISDICTION] have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

38.3 Mandatory consumer protections. If you are a Consumer, clauses 38.1 and 38.2 do not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country in which you are habitually resident. You may bring proceedings in the courts of your country of residence, and the mandatory consumer protection rules of that country continue to apply to you regardless of the choice of law in clause 38.1.

38.4 Your purchase transaction with Paddle is separately governed by the Paddle Buyer Terms and Conditions, including their own governing law and dispute provisions.

39. Contact information

[LEGAL ENTITY NAME] trading as [TRADING NAME] / AeroTech Academy [REGISTERED ADDRESS] Company registration number: [COMPANY REGISTRATION NUMBER]

Schedule 1 — Enterprise Licence Terms

These Enterprise Licence Terms apply where an organisation (Enterprise Customer) purchases Seats. They supplement these Terms and prevail over them in the event of conflict on the matters they cover. The Enterprise Customer is not a Consumer, and clauses expressed to apply only to Consumers do not apply.

S1.1 Grant and scope

• (a) We grant the Enterprise Customer the right to allocate Seats to Authorised Users. Each Authorised User receives the individual Licence in clause 7. Seats are purchased on the same one-off, perpetual-access basis described in clause 8.2.
• (b) Seats are named-user licences. One Seat may be occupied by one named individual at a time.
• (c) The Enterprise Customer receives no right to reproduce, host, cache, mirror, integrate, adapt, translate, sublicense or deliver Content itself, or to use Content in its own instructor-led training, unless separately agreed in writing.

S1.2 Seat administration

• (a) The Enterprise Customer nominates one or more Administrators, who may invite, remove and reassign Authorised Users and access reporting.
• (b) A Seat may be reassigned to a different individual only where the previous holder has permanently ceased to require access, for example on leaving the organisation or changing role. Seats must not be rotated, time-shared or pooled among individuals.
• (c) On reassignment, the previous holder's access ends immediately.
• (d) The Enterprise Customer is responsible for the acts and omissions of its Administrators and Authorised Users as if they were its own, and must ensure that each Authorised User is informed of and complies with these Terms.

S1.3 Additional Seats

Additional Seats may be purchased at any time at the then-current rate. Where usage exceeds purchased Seats, we may invoice for the additional Seats used, in addition to our rights under clause 25.

S1.4 Enterprise misuse

The following are material breaches: exceeding purchased Seats; sharing Administrator credentials; enabling access by contractors, affiliates, subsidiaries or third parties not identified as Authorised Users; extracting Content into the Enterprise Customer's own learning management system, intranet or documentation; using Content for instructor-led delivery; and any conduct prohibited by clauses 20 or 21. We may suspend the Enterprise account, invoice for unauthorised usage, and terminate for cause.

S1.5 Data protection roles

• (a) In respect of the Authorised User's Account, authentication, learning progress, assessment results and technical and security data, AeroTech Academy acts as controller and processes personal data in accordance with the Privacy Policy.
• (b) In respect of the reporting, progress and completion data that we make available to the Enterprise Customer about its Authorised Users, the Enterprise Customer acts as an independent controller. The Enterprise Customer is responsible for having a lawful basis for that processing, for informing its Authorised Users, and for handling their rights requests in relation to its own use of that data.
• (c) The Enterprise Customer must not use reporting data for disciplinary, performance-management or automated decision-making purposes without informing its Authorised Users and complying with applicable employment and data protection law.
• (d) Where we process personal data supplied by the Enterprise Customer solely on its instructions, we do so as processor under a separate data processing agreement, available on request from [SUPPORT EMAIL].

S1.6 Enterprise refunds and payment

• (a) Statutory consumer withdrawal rights do not apply.
• (b) Seats are non-refundable once issued to a named Authorised User. Refund requests for Seats not yet issued to a named individual should be sent to [SUPPORT EMAIL] and will be considered under the Refund Policy.
• (c) Where invoicing is agreed instead of card payment, payment terms will be set out in the relevant order, and late payment may attract statutory interest and suspension of access on notice.

S1.7 Confidentiality and publicity

Each party will keep the other's non-public commercial information confidential. Neither party will use the other's name or logo publicly without prior written consent.

S1.8 Service commitments

Any availability target, support response time or dedicated onboarding applies only where expressly set out in a signed order form or enterprise agreement. Otherwise clause 8.5 applies.

AeroTech Academy — Terms and Conditions Version 3.0 (production-ready) · Effective [EFFECTIVE DATE] © [LEGAL ENTITY NAME]. All rights reserved.